I stop at 8:15 I stop at. I stop at, I stop at, delicious cheese sandwich with crusty whole wheat bread, steaming cut from artistic foam…vaya, an example of a satisfactory customer experience if it weren't for a small detail: The waiters do not look at their customers.
The person who assists me is like his colleagues, atareado, rush hour, a lot to do and a lot of customers showing off or showing up in a hurry. It surprises me that in the 3 interactions we have (ask, serve and collect) He almost doesn't look at me. While I enjoy my breakfast I observe the choreography behind the bar and confirm that I have not been touched by the shy or the rude one.…, Everyone has so much work serving their customers that they don't even have time to look at their faces.
This makes me think of so many examples of companies (small and big) very prepared, with fantastic products and services, top-notch marketing, refined logistics and service (of course exceptional) too conditioned to the mood of the person interacting in call centers, reception, commercial, operator and in general any service interaction with an external or internal client (current the potential)
Faced with the threat (llamémosle stimulus) of the machines , Let's take advantage of the opportunities to interact person to person while 100% present when it's time
If one day waiter robots proliferate, I bet getting the most out of customer interaction moments will be encapsulated in your algorithm., not only to enhance the entire capacity of the company in the service of its reason for being but also to not detract from the work of so many others who precede it..
